Quality Customer Service Rekindling the Art of Service to CustomersLulu.com, 2007 M06 21 - 160 pages Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens of seven characters that individually represent different business types. The characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, depict quality customer service for personal usage, businesses, educational institutions, and organizations offering enhancement skills. Whether working for a business, planning to operate a business, or know someone in business, this innovative work will greatly assist professional efforts. The book offers skill sets to bridge customer service gap between generations (Matures, Baby Boomers, Generation X, and Generation Y. It provides a well illustrated range of customer service scenarios, a better understanding of internal and external customer service, diversity in customer service, and an enhanced awareness of communication methods. The reader gains increased knowledge of how people, businesses, and leaders affect quality. |
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____________________________________________________ ____________________________________________________ Day able appeared application arrived Art of Service asked bank BATS behavior Bill boiling frog chapter communications complete concerns consistently continued counter courses credit union decided develop discuss doctor Dollar employees enhanced entered examples experiences external customer February friendly hand important increase industry institutions internal leader learned listened look Meaty Medic meeting minutes move Notes operations organization pants Peachie person placed poor position prepared quality customer service Quote Radenau receive remain representative restaurant Retrieved returned seek service features Service to Customers Shopper situation Skill speak staff standards Table Thank thought turn understanding University voice walked